Privacy Policy

1. Introduction

Fordke Ltd. ("Fordke", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, application, and services (collectively, the "Service"). This policy applies to all users worldwide, including those in the European Economic Area (EEA), United Kingdom, and other jurisdictions with data protection laws.

2. Data Controller

Fordke Ltd. is the data controller responsible for your personal data. If you have questions about this policy or our data practices, contact us at privacy@fordke.com.

3. Information We Collect

We collect information in the following categories:

• Account Information: Name, email address, password (hashed), and profile information you provide during registration
• Payment Information: Billing address and payment method details (processed securely through our payment processor)
• User Content: Projects, designs, flows, and other content you create on the platform
• Usage Data: Information about how you interact with the Service, including features used and actions taken
• Technical Data: IP address, browser type, device information, and operating system
• Communications: Messages you send to us through support channels or feedback forms

4. Legal Basis for Processing (GDPR)

For users in the EEA and UK, we process your data based on:

• Contract Performance: Processing necessary to provide the Service you requested
• Legitimate Interests: Improving our Service, fraud prevention, and security
• Consent: Marketing communications (you may withdraw consent at any time)
• Legal Obligation: Compliance with applicable laws and regulations

5. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Send marketing communications (with your consent)
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and fraud

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during international transfers.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@fordke.com. We will respond within 30 days.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure.

11. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings. Essential cookies are required for the Service to function. Analytics cookies help us understand usage patterns. You can opt out of non-essential cookies at any time.

12. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@fordke.com
• Address: Fordke Ltd., London, United Kingdom

For users in the EEA, you have the right to lodge a complaint with your local data protection authority.